Time Taken For Return Process
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked up from your place and another 10-12 days to initiate a refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 3 days. Typically the refunds are initiated within 3 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
Methods of Refund
a) If the payment was made by Credit Card or Net-Banking, we can either issue reverse credit to the Credit Card or credit your Net-Banking account. If the payment made was by Cash on Delivery, we can issue a Bank Transfer.
Please note the shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
Time Taken For Refund Process
Typically the refunds are initiated within 2 days of Product Inspection. The receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
| Refund Method | Refund Receipt Time (After Initiation) |
| UPI | 5-6 Business days |
| Bank Transfer/NEFT | 6-7 Business days |
| Debit Card | 7-8 Business days |
| EMI/ Pay Later | 7-10 Business Days |
| Credit Card | 7-14 Business days |
For Debit Card and Credit Card transfers, the time taken for a refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks.
How And Where To Return A Product
You can return a product hassle-free in a few simple steps. However, do drop an email at support@partonwheels.com and we can help you with the steps to follow in case of a return
- 1) Place your item in its original packaging.
- 2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
- 3) If you are sending it on your own make sure you seal it properly
Send it at your convenience to our address below.
| POW – Part On Wheels |
| www.partonwheels.com |
| Plot no. 3,4, Opp. Kabir Nagar ,Janana Hospital Road, Lohagal , AJMER (RAJ.)- 305004 INDIA |
| +91-9403890992 (Head Office contact) (For business query only) |
| Use Live Chat Support For Any Query |
| support@partonwheels.com |
