Returns and Refunds Policy

Though we strive to give you a great customer experience each time you shop with us, if the item received by you is defective, or wrongly shipped, you can return your order for a full refund of the paid price. We mean what we say! All you need to do is drop an email at support@partonwheels.com or contact our customer service number (+91-7733886332) within a period of 7 days, from the date of delivery. However, you must understand that we can’t bear a loss either; so the return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unused and undamaged condition. Fair Enough!

• *Please note that “partonwheels.com’s 7 Day Returns Policy” does not apply to Seat Covers And Stickers.
• *Refund/ replacement for goods/ merchandise is subject to inspection and checking by POW (Part On Wheels) team.
• *Damages due to neglect, improper usage, or application will not be covered under our Returns Policy.
• *Some special rules for promotional offers may override Partonwheels’s 7-Day Returns/ Exchange Policy.”
• *Please note that the Cash on Delivery convenience charge and the shipping charge would be included in the refund value of your order as these are non-refundable charges.

Non-Returnable Products

Certain items like Fiber Parts (Plastic Cowls, Fenders any plastic part, Lights), mirrors, Seat Covers, Stickers, Decals, Engine Oil, etc are non-returnable. etc are non-returnable—Only Exchange Available When products have any manufacturing defect only.

Defective Item Policy

A defective item means that the item is faulty and not usable as claimed and intended purpose. The customer should thoroughly ascertain the defect of the product and first contact customer service in order to confirm the item as a defective piece. The customer should be able to Differentiate between a defective and damaged item before deciding that an item is or is not defective. Returning a defective item: This Depends on the nature of the defect, for eg. if the purchased product is an assembly and replacing a part of it can remove the defect then that part should be returned back to partonwheels.com and it would be replaced. Please note that the product or its part to be replaced should be returned in proper packing. Send replacement or refund request: The customer should in all cases notify our customer service team before returning an item. This would avoid situations where the customer has not assembled the item correctly and assumes the item is defective. This item, if returned, will be a total loss as we will not honor the return. Make it very clear that a customer must contact our service department before returning an item. Simply sending an item back will not guarantee a replacement or a refund.

Returns Of Damaged Goods Policy

Refuse shipment: The customer should refuse shipment when they receive a visibly damaged item. Notification of damaged item: Customers should maintain the original packaging. In cases of concealed damage, pictures showing the damage upon arrival could be of great help to us. Customers should notify us of damage within 24 hours since many carriers have a cut-off time after which they will not accept claims. Contact customer service: Customers should call to report damage, confirming that the damage happened in shipping and is not the result of the use or misuse of the product.

Wrong Item Shipped

In this case, it’s easiest to claim an exchange or replacement; the only point is to confirm that the customer did receive the wrong item. The customer should mail in the order confirmation email or fax in if they received a physical copy. Claim arising due to minor differences in the color of the painted products would not be entertained.

Time Taken For Return Process

Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked up from your place and another 10-12 days to initiate a refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

Methods of Refund

a) If the payment was made by Credit Card or Net-Banking, we can either issue reverse credit to the Credit Card or credit your Net-Banking account. If the payment made was by Cash on Delivery, we can issue a Bank Transfer.
Please note the shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

Time Taken For Refund Process

Typically the refunds are initiated within 2 days of Product Inspection. The receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

For Debit Card and Credit Card transfers, the time taken for a refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks.

How And Where To Return A Product

You can return a product hassle-free in a few simple steps. However, do drop an email at support@partonwheels.com and we can help you with the steps to follow in case of a return

1. 1) Place your item in its original packaging.
2. 2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3. 3) If you are sending it on your own make sure you seal it properly

Send it at your convenience to our address below.